PETALING JAYA: Getting around town by bus is extremely difficult with service timetables sorely lacking, a government study concluded.According to a draft version of the Greater Klang Valley/Kuala Lumpur Public Transport Master Plan, bus service information was “non-existent”, leading to a negative perception of public transport.
“The publication of conventional bus service timetables with departure times and intermediate timing points is virtually non-existent across the region. Where information is provided at bus stops, it is rarely adhered to.”
“The information is often outdated or its quality is insufficient for the users to have any level of confidence to use in determining travel options,” the draft said.
(The draft was prepared by the Land Public Transport Commission [SPAD] and released to the public on Nov 13.)
It also said that this lack of information was a reminder that city bus services were not consistent or did not operate within licence requirements.
RapidKL’s bus services, the draft said, was also the only transport company that was actually putting information about its schedules online.
But this lack of schedule availability was not appealing to the general public, the study added.
“In studies which have focused on the quality and availability of public transport information, inadequate and inaccurate information has shown to have a demonstrably negative effect, on both the perception of bus services and on ridership levels,” it said.
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