The video went viral and prompted an uproar that saw social media users taking sides between the customer and the workers, which soon spiraled into allegations of racism.
Danny Ng, the man who had been assaulted in the incident, had since stepped forward and urged for calm, asking the public not to fan racial sentiments.
Jes6366, who had been queuing up for the famous fried chicken, backed Ng and said no racial slurs had been hurled during the fight to qualify a racial debate.
“There were no racial words that were mentioned in the fight, but Danny was speaking in a pretty loud voice and maybe that’s what provoked the KFC worker and made him angry,” she told a news conference organised by Selangor Pakatan Rakyat (PR) lawmakers here.
According to Jes6366, Ng and his wife had left the KFC outlet earlier but dissatisfied, Ng returned to demand an apology from the staff; and that was likely what triggered the quarrel.
“At that time, there were about 40 people who were waiting to buy the fried chicken, but KFC was out of chickens even though the clock showed that it was only 9.30pm.
“Customers were complaining because there was no more chicken and there were disgruntled sounds from the kitchen. Suddenly, the KFC workers came out holding a metal rod,” she related to reporters.
“But the KFC manager who was present did not take any action. Instead, he just sat in the kitchen,” she added.
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